Terms and conditions

Thank you for choosing our store. We strive to provide you with high-quality products and excellent customer service. Please review our return policy below.

Modification and Exchange: We do not accept returns, but we offer the option to modify the piece or exchange it for an alternative product. If you are unsatisfied with your purchase, we are committed to finding a solution that meets your needs.

Eligibility for Modification or Exchange: To be eligible for modification or exchange, the following conditions must be met:

a. The product must be in its original condition, unused, and undamaged.
b. The request for modification or exchange must be made within 14 days from the date of purchase.
c. Proof of purchase, such as a receipt or order confirmation, is required.

Shipping and Handling: The customer is responsible for any shipping and handling costs associated with the modification or exchange process, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).

Refunds: Refunds will not be provided for modifications or exchanges unless there are exceptional circumstances that warrant it, at our sole discretion.

Please note that this return policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.

CANCELLATION POLICY
Unfortunately, we do not offer cancellation once you place an order with us.

SHIPPING POLICY
We ship worldwide via DHL and Aramex.

SHIPPING TIME
The shipping time varies in peak seasons. Normally the shipping time is 3-7 working days. However, during peak seasons it could be 3-21 working days. In case you have questions regarding the shipment time, please contact us on WhatsApp +97466200017 . We will get back to you within 24 hours.